FAQs
SHIPPING AND DELIVERY
We are proud to offer shipping services that currently operate in USA.
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a serviced. Thank you for your understanding.
How much do you charge for shipping?
Free shipping on orders over 19.98. If the order price is lower than 19.98 due to the use of discounts, you can try purchasing a slightly higher priced product. Or buy two for a discount and free shipping.
How do you ship packages?
The Forever Stamp Store® ships all in-stock orders with First-Class Mail Tracking® service. Please allow 3-5 business days (preparation time not included) for in-stock items to be shipped with Default Shipping or 1-2 business days for in-stock orders to be shipped with Priority Mail Express® service.
How long does shipping take?
Shipping time varies by location. These are our estimates: 3-5 Business days.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information(Within 1 business day). If you haven't received tracking info within 2 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 1-2 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
We try to make sure all your items reach you at the same time.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (20 days not including 3-5 day processing)
- You receive the wrong or broken item(Non-artificial)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. delayed by a natural disaster)
- Other exceptional circumstances outside the control of buffalocentermalls.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.